Terms & Services
These Terms & Services explain how Hearthly offers home improvement work and how this website may be used. They cover design conversations, walkthroughs, proposals, remodeling, decoration, cabinetry, and the notes you can subscribe to. Please read them before you send a form or ask us to visit a house. If you do not agree, do not use the forms. You may still read the pages.
Last updated: 28 September 2026. “Hearthly,” “we,” “us,” and “the studio” mean the home improvement studio that publishes this website. “You” means the person using the site or asking about work in a home. “Home” means the house, apartment, or other dwelling the work would touch. We do not publish a telephone number or a street address. Conversation about a project begins through the forms on this website.
1. The services we describe
The website describes home improvement services, including kitchen remodeling, bathroom remodeling, interior painting, flooring and tile, cabinetry and storage, lighting design, outdoor living, and whole-home sequences. Descriptions, photographs, and project stories show the kind of work we do. They are not a promise that your house will look the same, cost the same, or take the same number of days. Old houses differ in structure, services, levels, and the way a household needs to keep living during the work.
Pricing guides on the pricing page are starting illustrations for a typical room in sound condition. They are not quotations. A quotation exists only when we have seen the relevant parts of the home, or have been given enough measured information to price a defined scope, and we have sent that scope to you in writing. Until then, any figure on the website is a guide for planning, not an offer you can accept by writing “yes” on a form.
2. Using the website
You may read these pages, look at the projects, and send a message about a genuine home improvement enquiry, a studio note subscription, or an application to work with us. You may share a page using the share buttons. You may not copy the site’s text, logo, or layout to present it as your own studio. You may not attempt to disrupt the pages, probe them for weaknesses, or send forms that are automated, misleading, or unrelated to home improvement.
The forms work in your browser. They check that required fields are filled and that an email address looks properly formed. They then show a confirmation on the page. That confirmation means the check succeeded in your browser. It does not, by itself, create a contract, reserve a start date, or guarantee that a particular maker is free. A project begins only when both sides have agreed a written scope.
3. Enquiries and walkthroughs
When you send the contact form, the pricing form, or a testimonial note, you agree that the details are accurate to the best of your knowledge and that you want a reply at the email address you entered. Please describe the room and the problem in ordinary language. You do not need a finished mood board. Please do not include sensitive information we do not need, such as payment card numbers, identity documents, or health records.
If the enquiry looks like a fit, we may offer a walkthrough by appointment during studio hours, Monday to Saturday, 8.00am to 6.00pm, unless a site already underway needs a different time. A walkthrough is a visit to look, listen, and measure. It is not permission to start demolition, order stone, or instruct other trades. If you want us to proceed, wait for a written proposal.
You are responsible for telling us about hazards you know of: fragile floors, pets, alarms, loose electrics, asbestos concerns, or rooms that must stay in use. We will tell you if a condition we can see means the guide on the website no longer applies. Hidden conditions behind walls are not knowable at a first visit. The proposal will say how those discoveries are handled.
4. Proposals, scopes, and allowances
A proposal names the rooms, the drawings, the sequence, what is included, what is excluded, and the allowances for items whose price depends on your choice. Allowances exist because a tap, a slab, or a cabinet interior can change the budget without changing the labor in a simple way. You choose finishes inside the allowance or accept a written adjustment.
Work starts when you accept the proposal in writing and any requested preparation is in place. Acceptance by silence does not count. A reply that changes the scope is a counter-suggestion, not an acceptance, until we agree the change in writing. Drawings issued for discussion are not an instruction to build. Drawings marked for construction, together with the accepted proposal, are the instruction.
We may decline a project after a walkthrough. Reasons can include a scope that is outside home improvement, a house that needs a specialist we do not provide, access we cannot make safe, or a timetable we cannot meet without harming work already promised. Declining is not a judgment of the household. It is how we keep the rooms we do accept calm.
5. Your responsibilities in the home
You agree to give reasonable access on the days we have written down, to move or protect small valuables, and to tell occupants, including children and guests, which rooms are live work areas. You agree not to ask individual makers to add tasks that are not in the scope. Those requests should come through the project lead so they can be written and priced before anyone builds them.
If you supply fittings, appliances, or materials, you are responsible for their condition, their delivery date, and whether they suit the drawing. We will tell you if something you supplied cannot be installed safely or will spoil the detail. Lead times you cause by late choices can move the sequence. We will say so when it happens, rather than quietly compressing the finish work.
Occupied-house projects depend on the routes we planned together: a place to sleep, a way to wash, a simple way to eat. Please keep those routes clear. If a room we agreed would stay open is filled with storage, the sequence may pause until it can be walked safely.
6. Changes during the work
Homes reveal themselves. A floor may be out of level, a wall may be damp, a previous alteration may not match the drawing we were given. When that happens we stop the affected task, tell you what we found, and offer a written change: a price, a time effect, and the alternative of leaving that part as it is when leaving it is safe.
You may also request a change because you prefer a different tile, a moved socket, or an added shelf. The same rule applies. The change is described, priced, and agreed before it is built. Verbal enthusiasm on site is welcome as a conversation and is not an instruction. The project lead confirms it in writing the same day whenever the site is open.
We will not proceed with a change that we believe is unsafe, that breaks the waterproofing or structure in a way we cannot stand behind, or that makes the room fail its basic use. We will explain that refusal in plain language.
7. Time and sequence
Any duration we give is a plan, not a promise that every material in the world will arrive on the day it was forecast. Timber acclimates, stone is templated, paint needs dry walls, and some tasks cannot be stacked. The proposal will show the order. Weekly notes, where the proposal includes them, tell you what is open, what is closed, and which decision is due.
Delay caused by late selections, late access, or client-supplied items sits outside the original plan. Delay we cause by poor sequencing is ours to explain and to recover where recovery is still possible without damaging the finish. Weather can affect exterior painting, decks, and porches. We will not apply exterior finishes in conditions that would make them fail, even if the calendar hoped otherwise.
8. Payment
The proposal states the stages at which amounts are due. Typical stages are acceptance, start of site work, and completion of the agreed scope, with allowances reconciled when the choices are made. Paying a stage means that stage’s work may proceed. Withholding a stage without a written dispute about that stage’s work may pause the site.
This website does not take card numbers and does not show a payment page. Do not send financial account details through the contact form. If a proposal is accepted, payment instructions will be given in the proposal itself, not in a surprising message that asks you to ignore these terms.
9. Workmanship and care
We carry out the agreed home improvement work with reasonable care and skill, using the drawings and the finish schedule that were accepted. Natural materials vary. Timber moves, stone has veins, handmade tile has size differences, and paint shifts slightly between tins. Those variations are part of the material, not a defect, unless the proposal promised a uniform industrial match.
You will have a final walk. Items that are incomplete against the scope are listed and closed out. Items that are preferences discovered after you have lived with a correctly built detail are new work, not automatic revisions. Care notes explain how to clean and maintain the finishes. Damage caused by missed care, later trades you hire, or alterations you make is outside our workmanship.
Nothing on this website is a guarantee that a remodel will raise a sale price, satisfy a neighbor, or match a photograph taken in different light. The aim is a room that works for the household that commissioned it.
10. Photographs of finished work
We may ask to photograph a finished room for the studio’s project pages. We will not publish a photograph that shows your face, your street, or identifying details of your home unless you agree in writing. You may refuse. Refusal does not change the price or the standard of the work. If you later ask us to take a photograph down, we will remove it from this website within a reasonable time.
11. Studio notes and messages
If you subscribe, you ask to receive occasional notes about home improvement: finished rooms, finishes, and planning. You may unsubscribe on the unsubscribe page or by using any method a future letter itself provides. Unsubscribing stops the notes. It does not cancel a construction proposal, and it does not delete project correspondence you still need.
We may send messages that are part of a project you asked for: a proposal, a question about a finish, a change note. Those are not marketing. They continue until the enquiry or the project is closed.
12. Intellectual property
The Hearthly name, the house mark, the wording of these pages, the drawings we produce, and the way the site is arranged belong to the studio or to its licensors. Project photographs are used with the limits in the section above. You receive the completed physical work in your home. You do not receive the right to reuse our drawings for a different house, a different contractor, or a public pattern book, unless the proposal says otherwise.
If you send us sketches or photographs of your home, you confirm you have the right to share them with us for the purpose of planning the work. We will use them for that enquiry and for the project that follows from it.
13. Acceptable use and honesty
Do not use the forms to send unlawful, abusive, or misleading content. Do not pretend to be another person, another household, or a member of the studio. Do not submit another person’s email address in order to subscribe or unsubscribe them, unless you are their authorized representative and the request is genuine. We may ignore messages that appear automated or that have nothing to do with home improvement.
14. Third-party services
Share buttons open the sharing pages of other services so you can post a link. Those services have their own terms. Fonts and icons may be loaded from their providers when you view the site. We do not control those providers. A link or a share action is not an endorsement of every page on that service.
15. Limits of liability
The website is offered as a source of information about the studio. To the extent the law allows, we are not liable for decisions you make solely from a pricing guide, a project story, or a testimonial without a written proposal for your own home. Testimonials describe other households. Your structure, budget, and timetable will differ.
For agreed project work, liability is governed by the proposal and by the duties the law does not let either side set aside. We do not exclude liability for death or personal injury caused by negligence, or for fraud, or for any other duty that cannot legally be limited. We are not liable for loss of profit, loss of a hoped-for sale, or indirect loss arising from the use of the website itself.
Nothing in these terms asks you to waive a right that the law says cannot be waived.
16. Suspension of the pages
We may update, correct, or pause parts of the website while we revise a service description or a guide. A paused page does not cancel a proposal already accepted. If a guide changes, the version that matters for your home is the one in your proposal, not the one that appears later on the public page.
17. Changes to these terms
We may update these terms when the services, the forms, or the studio’s practice changes. The date at the top will move. The version you are asked to live with for a project is the version referenced by your proposal, read together with these public terms where the proposal is silent. Continued use of the website after an update means you accept the updated terms for new enquiries. An update does not rewrite a scope already accepted.
18. How to raise a concern
If something on a project or on this website is wrong, use the contact form and put “Concern” in the subject. Describe the room, the date of the proposal if you have one, and what you want corrected. We will acknowledge the note and say how we will look at it. Please do not send a second, unrelated enquiry in the same message if you can avoid it; a clear subject helps the right lead see it.
These terms are written in plain language so a household can read them before a remodel. They are meant to be fair to the home and to the people making the work. If a sentence conflicts with a duty the law imposes, that duty wins, and the rest of the terms continue.